To keep Fresh From Your Kitchen Personal Chef Service running as smoothly and professionally as possible, I adhere to the following policies and procedures. If you have questions or anything needs clarification please ask!
Payment for personal chef services and grocery deposits are required up front in order to reserve your cook date. Payment for your initial cook date is expected at your assessment meeting or when your first cook date is confirmed. For regular clients, payment for your next scheduled cook date should be left for me when I am there cooking. Excess funds from grocery shopping will be left for you along with my grocery receipt. If I am over budget on groceries, the difference is expected to be make up in your next payment.
At the beginning of each quarter, I will provide a list of your upcoming cook dates for you to confirm. If you know at that point that you won’t be needing service on a certain date, I appreciate your letting me know at that time. Other cancellations and service adjustments can be made as needed with proper notice.
Except for emergencies, service adjustments and cancellations for biweekly, monthly and occasional clients are expected seven days prior to your scheduled cook date. For weekly clients, cancellations are expected 72 hours in advance. All cancellations made with less than seven days notice, 72 hours for weekly, are subject to a cancellation fee equal to 100% of your service fee. Grocery deposits will be refunded if I have not purchased groceries on your behalf for the cook date being cancelled.
Suggested menu selections will be pitched via email the week prior to your cook date and are expected to be confirmed within 48 hours unless other arrangements have been agreed upon. If I do not hear from you within 48 hours of your menu being sent, I will prepare your menu as pitched. Menu changes and portion adjustments made after your grocery list has been generated and sent to you are subject to a $25 fee.
If requested, your grocery list will be emailed to you the afternoon or evening prior to your scheduled cook date. The list will include an indication of when I need updates returned, usually early the next morning. If I don’t hear from you or the list is not returned with items marked properly, I will purchase all items listed.
To properly mark the items you have on hand, reply to my email then put an X next to the box, not inside the box, for the groceries I do not need to purchase. Also, please check quantities required and expiration dates when going through your list. If what you say you have is inadequate or expired requiring an additional grocery trip, a fee of $25 will be assessed.
Anything found in the sink or on the counter when I arrive will be moved and put back when I leave.
Please leave adequate food storage space in your refrigerator and freezer. If space is not properly set aside, I will make the necessary adjustments and a fee of $12.50 will be assessed.
If I am unable to enter your home via the agreed upon access method, I will call and text you for instructions. If I don’t hear back from you within 60 minutes or you are unable to grant me access, it will be considered a last minute cancellation and my stated cancellation policy will apply.